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SHIPPING POLICY
WebOWow.com

Purchases made by users through our website (“Website”) are governed by the conditions (“The Conditions”) described below. The purchase of products (“Product”) through WebOWow.com implies the full acceptance and without reservations by the user of the following conditions of purchase. These Conditions do not cover the sale of our Products by third parties outside the Website.

Data of the service provider of the Information Society, owner of the website:

  • Owner: H. M. Gleitman.
  • Address: 15 Balcombe Rd, Mentone,  Victoria,  Australia 3194
  • Email: we@WebOWow.com

Read these Conditions carefully before placing an order for any “Product” on our “Website”. If you do not accept these Conditions, you can not place an order for any Product on our Website. You can print a copy of these Conditions for future reference.

1. Information about products and modification of offers

WebOWow can modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions). But the modifications will not affect in any case the purchases already made by our users.

The names and brands of products and manufacturers are used only for identification purposes. All photos, descriptions and prices are not contractual.

Special offers, promotions or discounts will be valid until the indicated date or until the end of the indicated number of stocks. As well as the prices indicated at the time of consulting the website.

2. How can I buy on the web?

The purchase of our products by the user is carried out and perfected by following the purchase procedure described in this section. By purchasing our products, you agree that communications with WebOWow are primarily through electronic means.

To proceed to make a purchase on our website you should only follow the following steps:

In order to make purchases through our website does not require prior registration as a user.
To make a purchase, you must add the products that interest you in your “shopping cart”.
Once you have filled your cart with all the products you want to buy, the purchase is finalized.
To close the purchase with WebOWow you have to finalize the purchase and proceed to the payment of the amount of the products purchased through the payment gateway.
The purchase will be perfected at the moment in which the user receives the order confirmation by email, which will reflect in detail the products that he has purchased and the present conditions.

4. What are the shipping and transport conditions?

a) Where do we ship?
We ship worldwide.


b) In what term will you receive your order?

The usual delivery period ranges between 10 and 20 days from receipt of the order confirmation.

If the item is not in stock, and can not be delivered within time we will notify you of the estimated time for your request and you can change it for another item if you wish or request a refund.

These terms are indicative and WebOWow. reserves the right to delay them for reasons unrelated to the company. In any case, we will always try to shorten delivery times to the maximum in order to ensure fast and efficient receipt of orders.

The deadlines agreed for the delivery of the product are understood without prejudice to the delays that may be caused by force majeure.


c) What do I have to do in case of delay or error in the shipment or delivery?

In case of delay, error in delivery or lost product, please contact us as soon as possible. WebOWow will contact the logistics company to initiate an investigation and resolve the incident as soon as possible. We will make all the efforts that are within our reach, during the necessary time and in the maximum term of 24-48 hours we will contact the user and we will give him a solution or we will send him a new identical package without costs.

The user will have the right to terminate the contract and to pay the amount of the product and the shipment if we do not deliver within the agreed period and the conditions established in article 66.bis of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.


d) What is the amount of the shipping costs?

The amount of shipping costs is included in the price of the product.


e) Where will I receive the order?

The products will be delivered to the address indicated by the user in the order form.

The delivery will be made through the transport companies chosen by WebOWow

If the user is absent at the time of delivery of the order, the transport company will contact you to arrange a new delivery.

WebOWow will track the delivery of the order.


b) Is the card payment system safe?

This system is completely confidential and secure and the data can not be seen by third parties. WebOWow does not save data of the payments made by its users. The information will be provided directly to the payment platform of the bank.

a) How long do I have to cancel the purchase or decide to return a product?
The user will have a period of fourteen calendar days to decide to return the “Product” from the date of receipt without incurring a penalty or any expense, except for the cost of sending the return and without the need for justification.

The withdrawal period will expire 14 calendar days from the day of receipt of the product by the user or an authorized third party.


b) How can I desist from the purchase?

If you want to return the product or cancel the purchase, you must notify us of your decision by sending an email to info@WebOWow.com


c) What are the requirements for exercising the right of withdrawal?

If the user decides to cancel his purchase once the order arrives, he will have to be responsible for the original shipping costs in the case of existing and the shipping costs for the return.

The user can return the products by mail, contact us for more information by sending an email to info@WebOWow.com

In case of withdrawal on your part, we will refund all the payments received from you. But for this you must return or deliver directly the products (shipping costs are at your expense), without any undue delay and, in any case, no later than within 14 calendar days from the date you notify us his decision to withdraw. The withdrawal period will be considered fulfilled if you make the return of the goods before the corresponding term has ended.


d) How is the refund made?

WebOWow will refund the amount of the product using the same means of payment used by you at the time of purchase, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a consequence of the refund within a maximum period of 14 calendar days from the date on which you informed us of the withdrawal.

In the event that the order has been delivered we can retain the refund until we have received the products, or until you submit proof of the return of the same. When returning a “Product”, we recommend that you obtain a proof of your shipment of it.

For the return of the product it is necessary that it has not been used and keep its seal or original packaging intact. Packs will not be accepted in which any type of sticker, adhesive paper or similar has been stuck by the user. We reserve the right to refuse a full refund, if the returned “Product” has suffered damage.

If the return occurs because the user considers that the “Product” is defective and wishes to return the amount paid, it also has fourteen working days for its return from the receipt of the product. The refund in this way does not limit the rights that can assist you in accordance with the product warranty established by the regulations of consumers and users.

8. Legal guarantee

The products sold by WebOWow are covered by the legal guarantee of 2 years from the delivery of new products by the seller, in accordance with the provisions of the regulations of consumers and users.

We do not cover defects caused by misuse, negligence or improper handling. The “Products” sold on our Website are intended solely for the use described in the specifications of each product.

10. Claims and attention to the consumer and user

If you are not happy with your product, please inform us at the following address: WebOWow at Apartado De Correos, 37 – 38530 – Candelaria, Tenerife (Spain) or at the following e-mail info@WebOWow.com

You can submit any type of claim at the following address info@WebOWow.com

In addition, we have official complaint forms available to our customers and users. You can request them in the e-mail info@WebOWow.com

11. Cause of force majeure

WebOWow will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when the same is due to events that are out of our reasonable control (“Cause of Force Majeure”).

Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control such as a) Strikes, lockouts or other measures of claim; b) Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of use of means of transport; Impossibility of the use of telecommunications systems; and e) Acts, regulations or governmental restrictions.

The obligations derived from the present conditions will be suspended during the period of Force Majeure and the term will be extended to comply with said obligations for a period of time equal to the duration of the Force Majeure Event and we will put all reasonable means for the end of the period. Cause of Force Majeure or find a solution that allows us to fulfill our obligations despite the Cause of Force Majeure.

13. Applicable legislation and competent courts

Contracts for the purchase of Products through our Website and disputes or claims arising from them or that relate to their purpose or celebration (including litigation or non-contractual claims) shall be governed by Spanish law.

Any dispute that arises or relates to the use of the website or with said products will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Santa Cruz de Tenerife.

If you are hiring as a consumer, nothing in this clause will affect the rights that are recognized by the current legislation, and you may choose to submit a claim to enforce your rights in relation to these Conditions before the Judge or Courts that correspond to your home.

14. Online dispute resolution platform

In compliance with the obligation of information to consumers established in Article 14 of Regulation (EU) 524/2013 on Resolution of Online Litigation in Consumer Matters WebOWow informs you that the European Commission provides an online dispute resolution platform that It is available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES and where you can put your claims to try to come up with a solution extrajudicial, if you reside in the EU.

16. Commitment to quality with our users. Comments and suggestions

The client must bear in mind that in WebOWow we offer him a human capital, which is willing to help him in a personalized way. Our goal is the satisfaction of our customers with our products and obtain the highest quality standards.

Your comments and suggestions will be welcomed. You can contact us through email at info@WebOWow.com

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